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FAQ's: Technical questions |
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Is UFile a type of
software? As you prepare your tax return using UFile, you are virtually sitting at one of our workstations. The data entered is sent incrementally to our servers to be processed so that your tax results can be calculated. Any errors that UFile can diagnose are reported to you to fix immediately. ...... Is UFile secure?
Having been in the tax business for over a decade, we understand that your privacy and confidentiality are extremely important. We can assure you that only the strictest of security procedures have been adhered to throughout our Web site. ...... Where is UFile storing
my data? We use the highest encryption protocols available (128-bit) and we store the data in a protected data bank. Secure backups of the encrypted data are also stored off-site in guarded data centres. All data transmissions to the CRA and Revenu Québec are subject to 128-bit encryption as well. Because your tax information is stored securely in the UFile data bank, we can ensure that the correct amounts will be carried forward to your file for the next tax year, so you don't have to search for them when the next tax season begins. Incidentally, when the time comes, we can help you further by comparing your previous year’s tax file to the tax information you have entered for the current year. ...... How can I access
my UFile data? UFile will not offer to remember your password for you, as many programs do, as this would defeat the standards of optimal security that UFile wants to guarantee its users. In fact, if you forget your password, UFile will NOT retrieve it for you but we will give you access to the hint that you have provided to be reminded of that password. A good hint should remind you of your password, but should not directly refer to the password itself. For example: Hint: Favourite colour? Your user ID and password are your responsibility, both to remember and to keep confidential. ...... I cannot remember my Password, can you help me? Here are some tips regarding User IDs and passwords:
...... What is encryption?
The key used to encrypt information contains a certain number of "bits." UFile uses 128-bit encryption, which is much more difficult and time-consuming to break into than the more commonly used 40-bit encryption. From the governments' perspective, it is essential for your tax data to be intact when they receive it. Therefore, encryption is deemed necessary with respect to the electronic transactions that take place between the transmitter and the CRA or Revenu Québec only. As far as governments are concerned, no other transaction or data need be encrypted or secure in any way. UFile takes this policy one step further by applying 128-bit encryption throughout your entire session on its site. This ensures that computer hackers and other Internet users will not be able to alter or view your data. ...... What are cookies?
Note that the cookie that we create for you will not contain your social insurance number, user ID or password. This means that your cookie can only be of any use with regard to your UFile session. Even if a third party succeeded in looking at your cookie on the computer you are using, this individual would not be able to use this information to log onto the site, nor could they have access to your tax information. Most browsers have cookies enabled by default. If you have previously disabled them, make sure that you turn them on again before logging onto UFile.ca. Keep in mind that if you do not wish to accept cookies, you will not be able to use UFile nor file your income tax return to the CRA or Revenu Québec over the Internet. ...... What are firewalls? When you log onto our site, you pass through a firewall, a tool that blocks access to anyone who does not have the right to enter, including anyone attempting to enter with a disallowed protocol or without an identifiable IP address. From the time that you log on at our Web server, using your user ID and password, all activity on our Web site takes place in secure mode. The information you enter on the Web server does not stay there. It is sent to our applications server behind a second firewall as soon as you submit it. The applications server will send back messages and diagnostics to the Web server. These are intended for you. You are expected to read the messages, make corrections and clarifications to the data if necessary, and continue until your tax return is completed. At no time is any part of your file accessible in a clear format on our Web server. Once you have completed your tax return and are satisfied with the results, which you will be confirming by paying for the service, you will be able to download the standard tax return (in PDF format) and the electronic return (in the format designated by the CRA and Revenu Québec), ready to be filed. ...... Does UFile use a
timeout facility? To protect the integrity of your tax information, UFile is designed to end your session after 15 minutes of inactivity. This is basically a "timeout" feature. Once a delay of 15 minutes has passed without any activity taking place on the screen, UFile will assume that you have stepped away from your work station and do not wish to continue with the current session at that particular time, and will log you off automatically. If this happens, you have to log on again to enable UFile to verify your identity and allow you to resume your session. ...... How do I print my
tax return? If you do not have this program installed, you can download it free of charge by clicking here. ...... How do I make a
backup of my tax information? UFile keeps your original file safe, secure and encrypted with its own key based on your password. An encrypted backup is kept in a second data bank in an off-site, secret location. You can always keep a copy of your tax return in PDF format for viewing and printing later. And remember, UFile.ca is a year-round service where you can access your return anytime. ...... What are the system
requirements for UFile? Windows
98, ME, NT, 2000, XP, Vista Mac OS 8-9, or Mac OS X Linux All must have 128-bit encryption, cookies and JavaScript enabled. Click below to download the latest versions of your favourite browser: It is also recommended that you have a PDF reader (free download) to display your tax return in PDF format. Most Internet users already have the Adobe Reader but if you don't, you can go to Adobe's Web site and download it for free. Other browsers such as Galeon and Konqueror for Linux, may also work but have not been fully tested. To learn more about UFile and its compatibility with Mac or Linux, click here. If you wish to use one of the above browsers, email us at UFile with your browser name and version to receive instructions on how to bypass our browser test. ...... ............ |
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